The survey asked how the respondents would like to receive information about their health insurance. Here's what they said:

62 percent said they would be likely to better understand their health plan information using the websites offered by their health care plan provider;
41 percent would be likely to better understand their health plan information using member phone support offered by their health care plan provider;
37 percent of U.S. adults say they get information about health care costs and services from their insurance company;
31 percent get information about health care costs and services from their doctor.

The survey turned up some rather alarming knowledge gaps in the respondents. For instance:

41 percent of Americans say they have spent more time researching what is covered by insurance plans (either in their own plan or other plans).
60 percent of Americans say they do not have a better understanding of the health care system despite the media coverage and public/political discourse around Obamacare.
44 percent of those with insurance did not know the out-of-pocket costs/co-pay for prescription drugs, and 61 percent did not know the costs for urgent care/walk-in clinic visits.

The survey results were analyzed by age and gender, and revealed an interesting phenomenon: Young men are the most likely to postpone a clinic visit due to concern about the cost of the exam.

Instant Insights /

Confusion scaring consumers from health care

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