Nevermind the presumably rough year for health insurance — including the implementation of Obamacare, fears over cancelled plans and increasing costs. Member satisfaction has increased significantly as plan administrators take a "customer-centric approach," according to the J.D. Power 2015 Member Health Plan Study released this week.
Overall member satisfaction averages 679, a 10 point improvement from 2014.
The increase in satisfaction is driven by improved performance across all factors, most notably in information and communication (a 17 point increase), which J.D. Power said is primarily a result of efforts among many of the health plans to "retool their approach by refining messaging, adjusting message frequency and upgrading their website."
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
