Businesses often consider employee engagement to be the sole responsibility of the human resources department. That can be a costly mistake.

"Human resources has a role in driving a healthy culture and promoting engagement," says Marc Kaplan, principal ofDeloitte Consulting Human Capital Consultingin New York City. "But if employee engagement is driven by the HR department, it will fail."

Mary Ann Masarech, lead consultant of the Employee Engagement Practice for BlessingWhite in Princeton, New Jersey., gives the same advice to her clients.

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