When Americans need health care services, they’ll ask about thenature of the service and the recovery from it. But about the onlytime most ask about the cost is after the bill comes, and it seemslike a whopper.
That’s what a survey by Benz Communications and QuantumWorkplace found. The survey queried 2,000 employees about healthcare services and cost information. Not surprisingly, they learnedthat, the more someone makes, the less likely they are to ask aboutthe cost of care. But even among those in lower pay categories, ageneral reluctance to discuss cost of care emerged.
The average response to questions about health services and costwent something like this: 69 percent of those surveyed said theyhad the information they needed to get proper health services, butonly 48 percent said they ever asked a doctor or other medicalprofessional what the services cost ahead of receiving them.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
