What makes a great health insurance carrier in the eyes ofconsumers?
|Read: Consumers give health insurance carriersmiddling marks
|Is it a speedy claim resolution time, friendly customer servicethat quickly resolves complaints, a solid financial rating, or allof the above?
|Insure.com set out to discover which health insurance carriersare at the top of the list for consumers in the U.S. (If you wouldlike to see what industry readers said were their favorite carrierssee "Readers' Favorite Carriers of2015.")
|Read: Top 4 employee benefitsissues
|Here, we bring you their 15 health insurance carriers ranked by consumers on the variousqualities they want to see in a carrier.
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15th Place: UnitedHealthcare
|Overall points: 73.5 (3.5 stars out of 5stars; 286 reviews)
|Claims processing stars: 3.5 out of 5
|Customers who recommend thiscarrier: 62%
|Customer service stars: 3.5 out of 5
|Financial strength ratings: A-
|(Photo: UnitedHealthcare Facebook)
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14th Place: EmblemHealth
|Overall points: 76.3 (4 stars; 118reviews)
|Claims processing stars: 3.5
|Customers who recommend thiscarrier: 83%
|Customer service stars: 3.5
|Financial strength ratings: A+
|(Photo: EmblemHealth logo)
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13th Place: Kaiser Permanente
|Overall points: 79.6 (4 stars; 149reviews)
|Claims processing stars: 3
|Customers who recommend thiscarrier: 67%
|Customer service stars: 5
|Financial strength ratings: A+
|(Photo: Kaiser Permanente Facebook)
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12th Place: Coventry Health Care
|Overall points: 80.5 (4 stars; 130reviews)
|Claims processing stars: 5
|Customers who recommend thiscarrier: 71%
|Customer service stars: 4
|Financial strength ratings: A-
|(Photo: Coventry logo)
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11th Place: Aetna
|Overall points: 80.5 (4 stars; 450reviews)
|Claims processing stars: 5
|Customers who recommend thiscarrier: 79%
|Customer service stars: 2.5
|Financial strength ratings: A
|(Photo: Aetna Facebook)
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10th Place: Blue Shield of California
|Overall points: 81 (4 stars; 157reviews)
|Claims processing stars: 4
|Customers who recommend thiscarrier: 72%
|Customer service stars: 5
|Financial strength ratings: NR
|(Photo: BSCA Facebook)
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9th Place: Highmark BCBS
|Overall points: 81.2 (4 stars; 115reviews)
|Claims processing stars: 3
|Customers who recommend this carrier:75%
|Customer service stars: 4
|Financial strength ratings: B+
|(Photo: Highmark logo)
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8th Place: Anthem
|Overall points: 81.6 (4 stars; 161reviews)
|Claims processing stars: 4
|Customers who recommend this carrier:51%
|Customer service stars: 4
|Financial strength ratings: A
|(Photo: Anthem Facebook)
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7th Place: Cigna
|Overall points: 81.7 (4 stars; 239reviews)
|Claims processing stars: 4.5
|Customers who recommend thiscarrier: 76%
|Customer service stars: 4
|Financial strength ratings: NR
|(Photo: Cigna Facebook)
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6th Place: Humana
|Overall points: 81.8 (4 stars; 181reviews)
|Claims processing stars: 5
|Customers who recommend this carrier:74%
|Customer service stars: 3.5
|Financial strength ratings: A
|(Photo: Humana logo)
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5th Place: Independence
|Overall points: 82.4 (4 stars; 135reviews)
|Claims processing stars: 3.5
|Customers who recommend thiscarrier: 73%
|Customer service stars: 3.5
|Financial strength ratings: NR
|(Photo: Independence Facebook)
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4th Place: Blue Cross Blue Shield ofIllinois
|Overall points: 83 (4 stars; 133reviews)
|Claims processing stars: 4.5
|Customers who recommend this carrier:65%
|Customer service stars: 4.5
|Financial strength ratings: NR
|(Photo: Blue Cross Blue Shield of IllinoisFacebook)
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3rd Place: Florida Blue
|Overall points: 84.1 (4.5 stars; 123reviews)
|Claims processing stars: 5
|Customers who recommend this carrier:75%
|Customer service stars: 3.5
|Financial strength ratings: NR
|(Photo: Florida Blue Facebook)
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2nd Place: Blue Cross Blue Shield ofMichigan
|Overall points: 86.8 (4.5 stars; 110reviews)
|Claims processing stars: 4
|Customers who recommend this carrier:75%
|Customer service stars: 5
|Financial strength ratings: NR
|(Photo: BCBS of Michigan logo)
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1st Place: Horizon BC BS of New Jersey
|Overall points: 88.8 (4.5 stars; 123reviews)
|Claims processing stars: 5
|Customers who recommend this carrier:84%
|Customer service stars: 5
|Financial strength ratings: NR
|(Photo: Horizon website screenshot)
|To view the full report, gohere.
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