What makes a great health insurance carrier in the eyes of consumers?

Is it a speedy claim resolution time, friendly customer service that quickly resolves complaints, a solid financial rating, or all of the above?

Insure.com set out to discover which health insurance carriers are at the top of the list for consumers in the U.S. (If you would like to see what industry readers said were their favorite carriers see "Readers' Favorite Carriers of 2015.")

Here, we bring you their 15 health insurance carriers ranked by consumers on the various qualities they want to see in a carrier.

uhc

15th Place: UnitedHealthcare

Overall points: 73.5 (3.5 stars out of 5 stars; 286 reviews)

Claims processing stars: 3.5 out of 5

Customers who recommend this carrier: 62%

Customer service stars: 3.5 out of 5

Financial strength ratings: A-

(Photo: UnitedHealthcare Facebook)

emblem

14th Place: EmblemHealth

Overall points: 76.3 (4 stars; 118 reviews)

Claims processing stars: 3.5

Customers who recommend this carrier: 83%

Customer service stars: 3.5

Financial strength ratings: A+

(Photo: EmblemHealth logo)

kaiser

13th Place: Kaiser Permanente

Overall points: 79.6 (4 stars; 149 reviews)

Claims processing stars: 3

Customers who recommend this carrier: 67%

Customer service stars: 5

Financial strength ratings: A+

(Photo: Kaiser Permanente Facebook)

coventry

12th Place: Coventry Health Care

Overall points: 80.5 (4 stars; 130 reviews)

Claims processing stars: 5

Customers who recommend this carrier: 71%

Customer service stars: 4

Financial strength ratings: A-

(Photo: Coventry logo)

aetna

11th Place: Aetna

Overall points: 80.5 (4 stars; 450 reviews)

Claims processing stars: 5

Customers who recommend this carrier: 79%

Customer service stars: 2.5

Financial strength ratings: A

(Photo: Aetna Facebook)

bsca

10th Place: Blue Shield of California

Overall points: 81 (4 stars; 157 reviews)

Claims processing stars: 4

Customers who recommend this carrier: 72%

Customer service stars: 5

Financial strength ratings: NR

(Photo: BSCA Facebook)

9th Place: Highmark BCBS

Overall points: 81.2 (4 stars; 115 reviews)

Claims processing stars: 3

Customers who recommend this carrier: 75%

Customer service stars: 4

Financial strength ratings: B+

(Photo: Highmark logo)

anthem

8th Place: Anthem

Overall points: 81.6 (4 stars; 161 reviews)

Claims processing stars: 4

Customers who recommend this carrier: 51%

Customer service stars: 4

Financial strength ratings: A

(Photo: Anthem Facebook)

cigna

7th Place: Cigna

Overall points: 81.7 (4 stars; 239 reviews)

Claims processing stars: 4.5

Customers who recommend this carrier: 76%

Customer service stars: 4

Financial strength ratings: NR

(Photo: Cigna Facebook)

humana

6th Place: Humana

Overall points: 81.8 (4 stars; 181 reviews)

Claims processing stars: 5

Customers who recommend this carrier: 74%

Customer service stars: 3.5

Financial strength ratings: A

(Photo: Humana logo)

independence bc

5th Place: Independence

Overall points: 82.4 (4 stars; 135 reviews)

Claims processing stars: 3.5

Customers who recommend this carrier: 73%

Customer service stars: 3.5

Financial strength ratings: NR

(Photo: Independence Facebook)

4th Place: Blue Cross Blue Shield of Illinois

Overall points: 83 (4 stars; 133 reviews)

Claims processing stars: 4.5

Customers who recommend this carrier: 65%

Customer service stars: 4.5

Financial strength ratings: NR

(Photo: Blue Cross Blue Shield of Illinois Facebook)

florida

3rd Place: Florida Blue

Overall points: 84.1 (4.5 stars; 123 reviews)

Claims processing stars: 5

Customers who recommend this carrier: 75%

Customer service stars: 3.5

Financial strength ratings: NR

(Photo: Florida Blue Facebook)

bcbs michigan

2nd Place: Blue Cross Blue Shield of Michigan

Overall points: 86.8 (4.5 stars; 110 reviews)

Claims processing stars: 4

Customers who recommend this carrier: 75%

Customer service stars: 5

Financial strength ratings: NR

(Photo: BCBS of Michigan logo)

horizon

1st Place: Horizon BC BS of New Jersey

Overall points: 88.8 (4.5 stars; 123 reviews)

Claims processing stars: 5

Customers who recommend this carrier: 84%

Customer service stars: 5

Financial strength ratings: NR

(Photo: Horizon website screenshot)

To view the full report, go here.

Continue Reading for Free

Register and gain access to:

  • Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.