When deciding who to partner with for a benefit, companies should consider:

How flexible is the product?
What service options are available?
How broad is the coverage?
Is it affordable for employees?
How are pre-existing matters addressed?
What options are made available for non-covered matters?
What options do employees have for accessing services?
Can employees take coverage with them if they leave the company?
Can an employee cover dependents?
Are all employees eligible for coverage? Is any coverage available for non-covered groups?

The following questions should also be considered to determine how easy the benefit will be to add and maintain:

What will the company's role be in ongoing administration?
How seamlessly will the benefit integrate with existing payroll?
Will employees be able to enroll easily?
How much time must be commited to implementation/administration?
Who's available for client support?
How are complaints handled?
What can employees expect when they call customer service?
What support is available for after-hours emergencies?
What reporting is available?

By answering these questions, employers can determine if the benefit is not only right for their current and prospective employees, but for the administrators and company as well.

Instant Insights /

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