Yelp hospital reviewers may do a better job of assessing hospital quality than the official U.S. hospital quality survey program does, because Yelp gives users room to talk about topics such as caring, compassion and staff manners, and the official survey program does not.
Dr. Benjamin Ranard, a researcher at the University of Pennsylvania medical school, and other researchers have come to that conclusion in a new paper published behind a paywall in Health Affairs, an academic journal that focuses on health care finance and delivery systems.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
