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Yelp hospital reviewers may do a better job of assessing hospital quality than the official U.S. hospital quality survey program does, because Yelp gives users room to talk about topics such as caring, compassion and staff manners, and the official survey program does not.

Dr. Benjamin Ranard, a researcher at the University of Pennsylvania medical school, and other researchers have come to that conclusion in a new paper published behind a paywall in Health Affairs, an academic journal that focuses on health care finance and delivery systems.

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