Just as a fresh coat of paint won’t keep a crumbling house fromfalling, investment in an expensive new IT system won’t fix aflawed health care organization.
That’s what many struggling health care providersfound when they forged ahead with new IT to meet electronic healthrecords (EHR) requirements. According to aBlack Book Market Research survey of health care providers,switching over to fancier new systems only made weaknessesmore visible.
Black Book surveyed thousands of hospital and IT personnelinvolved in health system changeovers. Itreported that 87 percent of organizations that were strugglingfinancially before the 2011 mass movement to new systems began nowregret having done so. The fact that they had little choice offersscant solace.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
