Managers of HealthCare.gov continue to put barriers infront of consumers who want help from agents or brokers withbuying, and using, public exchange plan coverage.

The U.S. Department of Health and Human Services set upHealthCare.gov to provide Affordable Care Act exchange enrollmentand account administration services in states that are unwilling orunable to provide those services themselves.

Managers of HealthCare.gov, who prefer to call it themarketplace, describe the complicated process consumers have to gothrough to use producer help in a new agent webinar slidedeck.

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Allison Bell

Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.