ACA customers facing delays to buy plans on website

Customers are more often than not finding themselves in "waiting rooms" when attempting to buy through Healthcare.gov. The waiting rooms are nothing new, but they usually don't show up until much later during in the open enrollment process.

By Jack Craver | November 08, 2016 at 09:49 AM

Is Healthcare.gov facing another meltdown?

The federal website through which millions of Americans purchase Affordable Care Act marketplace health plans is showing signs of being overwhelmed by those trying to enroll in plans for 2017.

Customers trying to sign up for insurance through the site are frequently being placed in online “waiting rooms” because of the unusually high level of activity on the site.

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