The benefits industry has lagged behind most other sectors in developing a focus on lifetime consumer value. While the industry is evolving rapidly, it still carries with it some of the bad habits of its core medical insurance roots.
Many organizations are still primarily concerned about plan design and payment on claims. This means that most consumers don’t hear from the benefit provider after enrollment unless there is a claim.
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
NOT FOR REPRINT
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
