The benefits industry has lagged behind most other sectors indeveloping a focus on lifetime consumer value. While the industryis evolving rapidly, it still carries with it some of the badhabits of its core medical insurance roots.

Many organizations are still primarily concerned about plandesign and payment on claims. This means that most consumers don’thear from the benefit provider after enrollment unless there is aclaim.

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Core and Group Health
Voluntary Benefits
Consumer Driven Health Care
Enrollment
Cost-Containment
Employee Participation
Wellness