Brokers and employers concede they have a number of key knowledge gaps in certain aspects of consumer-driven health care programs, according to the 2017 Alegeus Broker & Employer CDH Insights Report.
The Waltham, Mass. provider of such programs surveyed 502 U.S. benefit brokers and 504 U.S. employers, and shows the majority of brokers (68 percent) perceive themselves to be highly fluent in CDHP benefits, and half of employers make the same claim. However, after drilling down into program specifics, the survey shows notable knowledge gaps for both brokers and employers.
“Brokers and employers claim to be highly knowledgeable about CDH product offerings,” the authors write, “but do they know enough to be truly effective, creative and consultative in driving CDH adoption and usage?”
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Katie Kuehner-Hebert
Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
