Brokers and employers concede they have a number of keyknowledge gaps in certain aspects of consumer-driven health care programs, accordingto the 2017 Alegeus Broker & Employer CDH InsightsReport.
The Waltham, Mass. provider of such programs surveyed 502 U.S.benefit brokers and 504 U.S. employers, and shows the majority ofbrokers (68 percent) perceive themselves to be highly fluent inCDHP benefits, and half of employers make thesame claim. However, after drilling down into program specifics,the survey shows notable knowledge gaps for both brokers andemployers.
“Brokers and employers claim to be highly knowledgeable aboutCDH product offerings,” the authors write, “but do they know enoughto be truly effective, creative and consultative in driving CDHadoption and usage?”
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Katie Kuehner-Hebert
Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
