For years, I've kept a series of business journals. This month,I'll share a series of ideas from my journal, rather than expandingjust one idea into a column. This may provide an idea of howjournaling works, and hopefully some of these ideas will be usefulto you. So take your magazine or tablet, find a comfortable chair,and sip a cool drink while you think about our business.
One way to journal ideas is to make notes on ideas from othersources. This month, I read the 2017 Accenture technology reportfor insurance, “Amplify You,” which calls this the era of theintelligent insurer. I was fascinated by their predictions aboutthe future of artificial intelligence. Within seven years,Accenture predicts most interfaces between people and productproviders will not use a screen.
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