For years, I've kept a series of business journals. This month, I'll share a series of ideas from my journal, rather than expanding just one idea into a column. This may provide an idea of how journaling works, and hopefully some of these ideas will be useful to you. So take your magazine or tablet, find a comfortable chair, and sip a cool drink while you think about our business.

One way to journal ideas is to make notes on ideas from other sources. This month, I read the 2017 Accenture technology report for insurance, "Amplify You," which calls this the era of the intelligent insurer. I was fascinated by their predictions about the future of artificial intelligence. Within seven years, Accenture predicts most interfaces between people and product providers will not use a screen.

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