As 2017 comes to a close, we at Metlife have our eye on five key trends for employers, brokers and advisors to watch in the year ahead, based on the findings from our 15th Annual Employee Benefit Trends Study (EBTS) and other industry indicators. Here are the areas we believe are deserving of your focus in the year ahead:
1. Human/machine balance
New technologies that enable automation and digitization certainly have a lot of positive potential. But, from the employee retention perspective, these advances can also necessitate a renewed focus on engagement. According to Pew Research, almost three quarters of Americans are worried about a future where robots and computers are capable of performing many human jobs.
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