How millennials select benefits

benefits enrollment process

  1. “What essential benefits do I need?”Millennials talk about prioritizing medical benefits overeverything else, followed closely by dental benefits.
  2. Of the remaining non-essential options, which ones amI interested in?” Millennials want benefits that feelpersonalized and useful.
  3. “Based on my budget, which of these benefits that Iwant can I afford?” Millennials are more cost-consciousthan other generations when it comes to benefits. While 50 percentof millennials consider their budget when selecting benefits, only42 percent of older generations do.

Millennials and legal insurance

legal issuePeace ofmind:Hedgeagainst future expenses:

What millennials want to know when deciding to purchaselegal insurance

  • Comprehensive coverage details: Millennialswant to know the specific legal matters covered by their plan. Theywant as much detail as possible about all coverages.
  • Clear outline of services provided: Does thelegal plan provide phone advice? In-office consultations?Representation? Online resources? Millennials want to know it allso they can see what they are getting for their money.
  • Potential cost savings: Millennials appreciateplan materials that show how much they can save. They preferredvisuals that compare costs.

Asthe Director of Customer Experience, Jennifer Beck is responsiblefor the overall experience of ARAG's members through the research,analysis, and evaluation of current processes and future trends ofboth consumer expectations and industry innovations.

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