Search
 
Best Practices

Using AI for eligibility file management

Eligibility files are a source of frustration for HR departments and brokers, but new AI tools can help alleviate some of the headache.

X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Technologies like fuzzy matching and approximate string matching can be used to process eligibility files with little or no human interaction and give quicker results. (Photo: Shutterstock)

When a company decides to offer a health care administration platform to its employees, they’ll need to provide a certain level of information to give members the best possible experience. As a general rule, the more information a service provider about an employee’s benefits package, the better a member’s experience will be. Essential information includes name, contact information – such as email or phone number, medical plan information. Additional information could be voluntary benefits like 401K, long-term disability, short-term disability, etc. These files–which rarely come in a single file–are what the industry calls eligibility files.

Recommended Stories

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.