Explanation of Benefits If youdon't know about the cost differences between emergency care andurgent care, you'll spend a $1,000 or more at the ER instead of$150 at urgent care. (Photo: Shutterstock)

We have some bad news and some good news about health carebenefits. The bad news is that only four percent of Americansunderstand basic terms like deductible, copay,coinsurance and out-of-pocket maximum according to a survey byPolicygenius. Respondents were wildly overconfident intheir understanding of insurance.

Thus, the good news: confusion about health insurance literallycannot get (much) worse. If you're in HR, trying something isalmost guaranteed to create better results than carrying on asusual.

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