older man and woman with nurse Trained health care managers should serve as the point of contact for members who don’t understand what the physician just told them during their office visit, or what the potential impact of a planned surgery might be. (Photo: Shutterstock)

Hospitalizations are a big deal, both financially and emotionally. Reducing hospital readmission rates is good for everyone involved. For patients, it means less time spent away from family and work, less stress and better health outcomes. For employers, it means reduced health care expenses and improved productivity.

It’s a win-win, but keeping readmission rates down can be tricky. Often it involves helping recently discharged patients get to “YES” on the three key questions.

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