Futuristic cityscape Employersthat digitalization is a way to enable their business strategy andprovide better customer experience, “but we are not changing who weare as a company.” (Image: Shutterstock)

While more workplace processes are becoming automated, themajority of North American companies don't believe thatdigitalization will actually transform their organization—it willjust help improve their bottom lines, according to Willis TowersWatson's 2019 Pathways to Digital Enablement Survey.

No matter—they still need to figure out how digitalization willimpact workforce planning, experts say.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.