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Man looking at wall of questions Not understanding medical bills continues to be an issue: 56 percent of patients who reported a negative experience billing experience listed confusion or lack of information as the biggest problem. (Image: Shutterstock)

The drive to create better-informed health care consumers may have stalled, a new study suggests. The survey from Waystar, a revenue management software company, shows that nearly 90 percent of consumers are not price-shopping before routine health care visits. After years of effort from insurers and providers alike to make health care a more consumer-driven industry, the results suggest that most patients are either not willing or not able to shop for health care the way they shop for other services. In addition, the study outlines how younger patients are struggling with hospital bills.

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