X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Man looking at wall of questions Not understanding medical bills continues to be an issue: 56 percent of patients who reported a negative experience billing experience listed confusion or lack of information as the biggest problem. (Image: Shutterstock)

The drive to create better-informed health care consumers may have stalled, a new study suggests. The survey from Waystar, a revenue management software company, shows that nearly 90 percent of consumers are not price-shopping before routine health care visits. After years of effort from insurers and providers alike to make health care a more consumer-driven industry, the results suggest that most patients are either not willing or not able to shop for health care the way they shop for other services. In addition, the study outlines how younger patients are struggling with hospital bills.

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.