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Directories not only failed to list in-network providers, they also listed out-of-network providers as in-network and contained incorrect information for the in-network providers they did list. (Image: Shuttesrtock)

If you think your health insurance plan provider directory is only a few steps up from useless, you could be right: a recent study has found that health plan participants seeking out providers from directories at those health plans would be better off looking for provider information on Google.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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