Man ringing concierge bell The true value of health care concierge services is their availability when a plan member needs the information.

You have just checked into the Hotel D’Aubusson, a 5-star luxury hotel in Paris featuring a high-touch concierge service. You decide to test the service by inquiring about restaurant options. You don’t want the cheapest place; after all, you are on the trip of a lifetime. But, you are being cost-conscious. Can the concierge recommend something?

“Well, madame, for you, we would recommend one of these five restaurants. The cuisine at all five is highly rated. Very few dissatisfied customers, according to the reviews. The prices are a bit on the high side, but not the highest. Neither are they bargain-hunters’ choices. You could pay more at one of the finest restaurants Paris has to offer, of course. But in truth, these five offer excellent cuisine in a refined atmosphere at a price that will not make your eyes water.”

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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