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Man ringing concierge bell The true value of health care concierge services is their availability when a plan member needs the information.

You have just checked into the Hotel D’Aubusson, a 5-star luxury hotel in Paris featuring a high-touch concierge service. You decide to test the service by inquiring about restaurant options. You don’t want the cheapest place; after all, you are on the trip of a lifetime. But, you are being cost-conscious. Can the concierge recommend something?

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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