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Doctor looking at x-ray through phone screen By embracing, promoting and incentivizing the use of telehealth, health plans would be able to take critical first steps toward becoming true partners in the health and wellness of their members.

Telehealth has been put to the test like never before during the COVID-19 pandemic, and, by most accounts, it has passed with flying colors. The technology has eased the burden on the health care system by allowing patients with non-urgent conditions to receive care and guidance via phone or video chat, and it has proven to be a vital first line of triage as COVID-19 cases spread nationwide. At Carenet Health, during the last two weeks of March alone, we saw an 80% increase in overall telehealth case volume.

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