For the past several years, the annual BenefitsPRO Health CareSurvey has shown benefits brokers and consultants are a staple inthe employer health insurance landscape. This year's results,gathered in the midst of the COVID-19 outbreak, show that theindustry continues to soldier on, and as disruptive changecontinues to impact many aspects of health care, the role of thebroker grows ever more essential. Let's explore some ofthe key themes emerging from this year's results.

(Graphics by Chris Nicholls)


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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.