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Confused man surrounded by question marks According to the report, many consumers are unsure if the ACA is still in effect and do not know if they’re eligible for Medicaid or what the enrollment dates are. (Photo: Shutterstock)

This year, an unprecedented number of people who have lost their employer-sponsored health coverage will be turning to the individual market for a new plan. Unfortunately, many may be on their own when shopping for coverage.

A recent study from the Kaiser Family Foundation found that just 18% of those who were looking to enroll or renew coverage in a Medicaid or individual plan were able to find a consumer assistance program to help them through the process, while one in eight people wanted help but were unable to find any.

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Emily Payne

Emily Payne is managing editor at BenefitsPRO. A Wisconsin native, she spent the past eight years writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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