Benefits utilization training: Help employees be prepared

Perhaps there is no way to be fully prepared, but training and preparation create a framework that you can draw from as you navigate complex situations. (Photo: Shutterstock)

At the time, our house was at a T in the road. My husband at work, my oldest at kindergarten, my toddler, my baby and I were anxiously waiting. I want to say that I was prepared and trained for such a time as this, in reality, I was keenly aware of the chasm between what I ‘should’ know for this undertaking and what I knew. There, in the front yard, I held my baby and passed the soccer ball with my toddler when the social worker drove up. She popped out of her car, swung around, pulled out a car seat carrier, grabbed a diaper bag, and begun walking toward me.

I can’t recall much of what she said as we walked through the front door, but she was there a short time and then wiped her hands together; you know how people do when they are done and said ‘alright need anything’? I cannot remember what I said, but in essence, it must have been no because she left. My answer should have been yes, and I have a list of questions with a side of anxiety.