Cloud storage concept With automated credentialing platforms, technology can be leveraged to automatically verify credential information using cloud-based data. (Photo: iStock)

Long before the COVID-19 pandemic, we knew the American health care system was in dire need of a serious overhaul. Beyond the political arguments about access to affordable health care, the way health systems operate has been criticized as been weighed down with administrative waste and other inefficiencies.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.