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Long before the COVID-19 pandemic, we knew the American health care system was in dire need of a serious overhaul. Beyond the political arguments about access to affordable health care, the way health systems operate has been criticized as been weighed down with administrative waste and other inefficiencies.

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Emily Payne

Emily Payne is managing editor at BenefitsPRO. A Wisconsin native, she spent the past eight years writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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