For three years now, a key staple of the BenefitsPRO Broker Expo has included a Face of Change panel, featuring those in the industry–young and old–working to help employers rethink their benefits and health care strategies. These brokers must not only be willing to embrace change themselves, but inspire employers and employees to take a leap of faith.

So, when a pandemic pulls the rug out from under life as we know it, who better to look to for guidance than the masters of change? At this year's panel, moderator Megan Chiarello of Grassetto Creative grilled a panel of six brokers featured in BenefitsPRO's Face of Change series over the past year to see how they're adapting. Each panelist had at least one great example of how they've found opportunity amid the chaos.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.