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We all have had about 5 months to adjust to the "new normal," which is anything but normal, based on 2019 and historical standards. And that certainly applies to open enrollment 2020, which definitely will not be business as usual. So we would like to discuss the different practical, logical elements that benefits advisors, carriers, enrollment firms, and employers need to consider this year. You may be saying to yourself, why do we need to do anything differently? Why can't we just handle the fourth quarter this year like we have done for the last decade? Really?
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