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Arrow on dial pointing toward person An essential function among today’s benefits agencies is continually evaluating, refining and building in a thoughtful manner.

For a long time, the model of most, if not all benefits agencies looked nearly identical: a team of producers selling health insurance and other benefits products to employer clients, who were then passed on to account managers after the sale was made.

Emily Payne

Emily Payne is managing editor at BenefitsPRO. A Wisconsin native, she spent the past eight years writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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