Virtual doctor appointment The sudden surge in telehealth utilization–as well as the policy exceptions issued by insurers and the CMS–have led to other complications and confusion on the part of consumers. (Photo: fizkes/

Telehealth has seen a surge in usage over the past several months amid the pandemic’s stay-at-home orders and other precautionary measures. Adding to its tailwinds was private insurers’ move to fully cover the cost of telehealth visits for consumers.

Though there’s no end in sight for the pandemic, there is for telehealth reimbursements: As reported by STAT, As of October 1, UnitedHealthcare and Anthem will both discontinue full coverage for telehealth visits. Instead, patients will be on the hook for copays and other fees for non-COVID-related appointments, depending on their insurance plan.

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Emily Payne

Emily Payne is the current deputy editor for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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