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Doctor talking with patient Despite the acceptance of telehealth, some procedures will always require an in-person visit, while others are simply more comfortable in person.

Telehealth services have been an important part of health care providers’ offerings since the start of the COVID-19 pandemic. The spike in utilization after the initial wave (from 1% of visits to 50% in one month) has slowed down, according to Amwell, but the telemedicine provider believes consumers’ and physicians’ embrace of tech-based health care is not temporary.

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Danielle Andrus

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