Doctor talking with patient Despite the acceptance of telehealth, some procedures will always require an in-person visit, while others are simply more comfortable in person.

Telehealth services have been an important part of health care providers' offerings since the start of the COVID-19 pandemic. The spike in utilization after the initial wave (from 1% of visits to 50% in one month) has slowed down, according to Amwell, but the telemedicine provider believes consumers' and physicians' embrace of tech-based health care is not temporary.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

  • Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events
  • Access to other award-winning ALM websites including and

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.