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When talking about changes in the retirement industry in 2020, the effects of the pandemic are front and center. But it’s also true that trends we saw in 2019 — personalization of the participant experience, evolving technology, concern for workers who have no retirement savings – continue to be important.

Looking for some perspective on these trends, and the effects of the pandemic on employers and participants, we consulted Brock Johnson, president of global retirement and workplace solutions at Morningstar Investment Management.

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C.J. Marwitz

C.J. Marwitz is a writer and editor.

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