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Two arrows connecting By regularly communicating with employees on the benefits available and how to maximize them in the present, benefit managers can address workers’ concerns throughout the year.

Can anything good come from a crisis? According to leading crisis manager Judy Smith, yes. As she once said, “There’s always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices.”

This has proven exceptionally true following COVID-19’s global impact. From shifting to remote work to adjusting leave policies, businesses have likely reevaluated workplace policies and benefits more in 2020 than during any other year in recent memory.

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