Health systems are under a lot of stress right now, but the actions they take to address the patient experience will have a major impact down the road.
While the United States awaits approval of COVID-19 vaccines, a startling new survey found that nearly two-thirds (64%) of U.S. patients would consider switching health care providers if their current provider fails to meet their expectations for managing coronavirus-related concerns.
Based on responses of more than 4,600 individuals, the report from the global professional services company Accenture notes that patients seek a safer, more secure, and convenient health care experience — including strict sanitary and safety protocols, as well as virtual care options.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
- Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
- Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.