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Health systems are under a lot of stress right now, but the actions they take to address the patient experience will have a major impact down the road.

While the United States awaits approval of COVID-19 vaccines, a startling new survey found that nearly two-thirds (64%) of U.S. patients would consider switching health care providers if their current provider fails to meet their expectations for managing coronavirus-related concerns.

Based on responses of more than 4,600 individuals, the report from the global professional services company Accenture notes that patients seek a safer, more secure, and convenient health care experience — including strict sanitary and safety protocols, as well as virtual care options.

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