Make sure you understand the user experience within the telehealth solution, and specifically how an employee's medical history, records, and imaging are organized and routed to physicians. (Image: Shutterstock)
After years of modest adoption, access to virtual care has exploded in the wake of the pandemic. Given that 76% of consumers will use telehealth going forward, as opposed to just 11% pre-COVID, and the majority of doctors have adopted the medium, it's highly likely the gains virtual care has made will be permanent.
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