Instant Insights / Make the Most of 2021: Tips, Trends & Forecasts for Benefits & Retirement Pros


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After a year defined by unpredictability, it may seem like a waste of time to anticipate what 2021 will bring.

After all, no one could have forecast the total digital revolution that has taken the health care field by storm over the past 10 months or so. In an industry that has traditionally resisted digital innovation, the transition to virtual care and consumer adoption of telehealth, which skyrocketed by 400% in the period between the close of 2019 and April 2020, has surprised even the savviest prognosticators.

You could argue that ten years worth of change has taken place in less than a year, and in many ways, health care is all but unrecognizable from what it was in March 2020.

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