collage of woman at laptop and images of people floating around her “The key thing is to listen and not be afraid to change things,” says Heap’s Ken Fine. “Low-ego and customer-informed is always the goal.” (Photo: Shutterstock)

A year after many companies sent their employees to work from home, we’re finally starting to look forward to what our “new normal” will look like. And for many, that normal does not include the typical 9 to 5 at the office and accompanying commute–at least not every day.

There’s a growing consensus among employers that the future of work will be hybrid, with employees working from the office some days and from home on others. Not only does this coincide with workers’ desire for a better work/life balance, but it reduces the risk of future viral outbreaks.

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Emily Payne

Emily Payne is the current deputy editor for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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