"The key thing is to listen and not be afraid to change things," says Heap's Ken Fine. "Low-ego and customer-informed is always the goal." (Photo: Shutterstock)
A year after many companies sent their employees to work from home, we're finally starting to look forward to what our "new normal" will look like. And for many, that normal does not include the typical 9 to 5 at the office and accompanying commute–at least not every day.
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Emily Payne
Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.
