X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

We talked to Stephanie Shields,  senior vice president of Broker Sales at Aflac, about the pandemic’s impact on the industry, trends to watch for in the next few years, the role of brokers in our new environment, and ways to make the industry more diverse. 

1. In your opinion, what are the top areas of focus for our industry in 2021 and beyond?

One area the pandemic has emphasized and accelerated is the need for a strong digital experience for businesses and employees. That makes finding the right technology partners vital for benefits administration, including enrollment, policy management, payroll deductions, customer support and claims processing. Brokers want to work with carriers that will help provide clients with a seamless online experience, as well as help alleviate adding even more to the full plates HR managers already have.

Complete your profile to continue reading and get FREE access to BenefitsPRO.com, part of your ALM digital membership.

Your access to unlimited BenefitsPRO.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical BenefitsPRO.com information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

Already have an account?

BenefitsPRO Broker Expo 2021Event

The premier educational and networking event for employee benefits brokers and agents.

Get More Information
 

BenefitsPRO Broker Expo 2021Event

The premier educational and networking event for employee benefits brokers and agents.

Get More Information
 

BenefitsPRO Broker Expo 2021Event

The premier educational and networking event for employee benefits brokers and agents.

Get More Information
 

BenefitsPRO Broker Expo 2021Event

The premier educational and networking event for employee benefits brokers and agents.

Get More Information
 

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.