Professionals in the employee benefits industry and HR are working to anticipate the challenges their companies face, whether large or small, as they consider returning to the workplace in some fashion. That's why we think you'll be interested in the perspectives offered by this podcast episode from BenefitsPRO's sister publication, PropertyCasualty360. In it, CSAA Insurance Group chief human resources officer and executive vice president Melissa Jones shares specific details about navigating this new environment.

Before the pandemic, approximately 10% of CSAA's workforce operated from home; however, all of that changed in March 2020, and within two weeks, the company had 98% of its employees who were remote. "It was no small feat," she says.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]