highway sign saying get in lane and label of rigid and flexible There's a major difference between saying you have "flexibility where you work" versus "I trust you to figure out how to best get your work done." (Photo: Shutterstock)

Among the unprecedented disruption businesses have faced over the past year, one positive light shone through: Their employees were able and ready to adapt and do what it took to keep lights on and businesses running. As a result, many employers have come to see their workforce in a new light, recognizing that the practices they'd relied on for years were in dire need of an update. And with businesses now in the midst of planning a return-to-office strategy, there's no better time to revisit those practices.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.