Walgreens spokesperson Phil Caruso said the company has seen demand for tests “rise significantly, as testing volume across our stores doubled chainwide from June to July.”

Andrea Mosterman, an associate professor of history at the University of New Orleans, was already dismayed that she had to wait three days to secure a COVID-19 test at a Walgreens near her home after being in contact with someone who had tested positive.

But on Sunday, when she showed up at the pharmacy drive-thru, she was told the store had run out of test kits and none was available anywhere in the city. “I told them I had a reservation, but they said it didn’t matter,” she said.

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