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AI concept Artificial Intelligence has gone a long way towards making the recruitment process faster and more straightforward, even though the process is yet to be entirely automated. (Image: Shutterstock)

Despite AI’s apparent promise and application in various fields, the technology has only seen adoption in established AI tools such as chatbots rather than HR-specific applications. This is because there are too many systems being used in HR that have not been modernized. And while there are vast amounts of data available, they aren’t adequately harnessed and instead end up lost in countless spreadsheets, emails, and other files from legacy systems

Another factor that has halted widespread adoption is public trust in the technology, although this is certainly improving. Businesses relying on AI today increasingly recognize that solid AI ethics can increase brand equity and confidence, ultimately enhancing employee retention and attracting new customers. Putting AI to use in improving productivity and decision-making speed, for example, would help consumers trust the technology, according to 56% of survey respondents.

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