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Common challenges consumers face in dealing with health care include understanding coverage levels; making use of all available benefits; finding a provider; and understanding insurance claims. (Photo: Shutterstock)

New research reveals that consumers encounter multiple challenges when accessing health care. In turn, that complexity has a compounding effect on wellbeing and work life.

Quantum Health, a leading health care navigation and care coordination company, announced the results of its latest survey by calling them “groundbreaking” and emphasizing that they illustrate how consumer knowledge gaps can influence utilization of benefits, patient engagement, and compliance with care plans.

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