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Processing disability accommodations are just one of the many hats HR professionals have to wear, but it’s an important one and can be costly if done incorrectly. For instance, according to data presented at the Disability Management Employer Coalition (DMEC) 2021 Virtual Annual Conference, an incorrectly handled Americans with Disabilities Act request for accommodation can cost a 1,000-employee company $694,000 if it goes to trial.

Since the passage of the ADA Amendments Act in 2008 expanded protections for people with disabilities to the workplace, this has been an ever-evolving area. Employers have had to develop their policies and processes for handling requests and determining what accommodations are most reasonable for the individual.

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