For brokers, the disruption of the pandemic has led to innovation around benefits and new insights into achieving a better work/life balance.

As 2021 comes to a close, the COVID-19 pandemic continues to cast a long shadow over the country’s health care system, economy and workplaces. And while some degree of normalcy returned in 2021, the Delta variant of the disease set off new waves of illness and threatened or disrupted plans to return employees to the workplace.

A hornet’s nest of political conflict, the spread of misinformation and rebellion against preventive measures, and concerns about privacy and individual rights combined to make 2021 a chaotic, contentious year—souring any progress toward unity and consensus about the ongoing health crisis.

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