two men with abyss between them trying to talk There are right ways and wrong ways to gather feedback from your employees about their experiences in their jobs. (Photo: rudall30/Adobe Stock)

When something goes wrong in a person’s life, whether as consumers, citizens, or workers, people have two choices to make their unhappiness known. They can raise their voices — complaining about product quality, voting for different political parties, or communicating with their managers and company leaders. Or they can exit — purchasing different products, emigrating to new countries, or leaving their jobs. And with a record 4.4 million Americans quitting their jobs in September, the most recent month for which data is available, it’s clear that workers are voting with their feet.

As a consequence, employers are struggling to retain talent. One strategy to stem the tide of workers choosing to exit is to make it easier and more productive for them to use their voices instead.

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