While companies are listening to employee feedback, they are not always sure of how to use it to improve employee retention.

A new study by Artemis Health finds that employers are very focused on addressing issues around the Great Resignation, but they are not confident they have the data and tools to do so. The new survey by Artemis, a data analytics company, found that while companies are listening to employee feedback, they are not always sure of how to use the feedback and data to improve retention of employees.

The report found that three out of benefits leaders say they base employee benefits decisions on employee feedback, up 33% since 2019. At the same time, employers are struggling to find useful data outside traditional claims data. The report said that 53% of respondents feel “very successful” in using non-traditional benefits data—such as financial, 401(k) and retirement data, wellness programs, diversity, equity and inclusion statistics, and social determinants of health when making benefits decisions.

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